All retail sales are final. No returns or refunds.
If a sale code is offered after your purchase is made, we are not required to reimburse any difference in cost.
Unexpected flaws may arise as bolts are unwound to be cut. This could affect quantities available, making orders needing to be canceled, changed, or reimbursed.
Retail is not guaranteed to be in one cut as it is sometimes cut after preorders are fulfilled. If you need a single cut. Please specify at check out and we will do our best to try to accommodate the request but again, we cannot guarantee that your yardage will be sent as a continuous cut.
All fabric is printed digitally unless otherwise specified.***
When will my order ship?
We pack and ship retail orders every Monday and Thursday. Retail orders can ship in as few as 7 days depending what we are working on in the shop. We like to state that they can take up to 10-14 days unless otherwise stated in case something arises. If it arrives earlier, SURPRISE!
Special Panel Considerations
As we often use real world photography for these designs, you can expect them to have real world effects. Many photographs have blur/bokeh/focus from different aperture, shutter speed and ISO used on the photo in different areas and may not be perfectly sharp like typical design work. This is not a flaw. This is part of the photo transferring to fabric and is completely normal. Transferring photography by digital printing onto knit fabrics is completely different than transferring them to paper or canvas. We always do our best to make sure these are clear, but the photos can lose clarity, as they are made larger and larger. Also due to the nature of these prints and printing, the roundness is an approximate measure.
With this new style printing process, the files are sent 100% round but due to the nature of the machine that pulls the prints thru the machine, the panels may become imperfect at times causing some irregularities in the shape of the circle panel. This can lead to irregular sizes up to 6 inches in difference longer or shorter, especially on bamboo lycra due to the stretch and lack of structure. Linear panel sizes/panel yard sizes are approximate estimates and may be within an 1-3in of the stated sizes. These are NOT FLAWS.
Fabric base discrepancies
**Please note that due to the process of making Brushed Poly, the brushing can cause the images printed to not have a the normal crispness that our other fabrics have. This will not be treated as a flaw. Not all designs will be offered on DBP due to this.
Minky and/or woven blanket toppers can also have shrinkages during printing between 1-5 inches. Sizes are APPROXIMATES. These are large panels. The size difference will not be refunded.
*Please note that all fabric bases WILL absorb color differently due to their fiber content. Natural fibers will absorb colors and inks very differently than synthetic man made fibers. Purchasing fabric on different bases is not guaranteed to be a complete color match thru the bases. THIS IS NOT A FLAW.
*Due to fabric being custom printed, some flaws can be expected. Small white/black flecks and spots can happen and are part of the normal printing process. Colors can also occasionally go through to the back of the fabric while printing. Unless it shows through to the front and destroys the design, visibly, it is not a flaw and will not be refunded or replaced. Heathering of colors can be more common depending on the color being printed, and is not a flaw. It will not be refunded. We do not guarantee any specific color will match your colors, or any other fabric, unless previously stated that they are coordinating fabrics. Flaws smaller than a quarter are acceptable and will not be refunded. Anything bigger than a quarter will be sold as seconds. Smudges/printing marks can also be expected on the selvages of the fabric and are normal up to 4 inches into the sides of the fabric. We leave these to optimize your cutting area. Thin streaks or smudging is acceptable as long as it does not exceed a 6 inch line, on any portion of the fabric. Flecks can be found occasionally across a yard. Unless these flecks are in a mass amount, (25+ per yard), they will not be refunded. Plastic tags can also occasionally be left in the greige of the fabric after the fabric is printed. You will not be refunded or have anything replaced based on these tags. Refunds not within this normal flaw range will be refunded on an inch per yard basis. In the event we deem the yard completely unusable based on the flaws, you will be sent a replacement/refunded. While we have never had any issues with major shrinkage or fading – all fabrics are prone to slight shrinkage and eventual wearing/fading after lots of washes – especially darker colors. This is not a flaw, this is normal wear and tear on fabrics. Due to the process of “sueding” that DBP goes through to become so soft, this fabric can be more prone to wear more quickly. We are not responsible for the wear and tear of each fabric or how you wash/use/wear/etc your fabric. Once any fabric/merchandise is in your hands and has been washed, cut, etc, the responsibility falls to the buyer on how they care for their fabric. All shrinkage issues must be handled BEFORE washing/cutting. Measure and look at your fabric when receiving! Once you have washed and cut your fabric, we do not cover it under our policies.
*We do not offer refunds because you received the fabric and imagined something different. The strike offs, seamstress photos, etc are what the fabric will look like, minus very small color differences when printing (Up to 15% is acceptable range of color difference). Strike off photos and seamstress photos offer a good range to show what the fabric looks like in different lights. We obtain strike offs for each round beforehand, where you can see printed versions. 5-15% color differences are normal and can happen not only with each round and base, but sometimes even each roll. This is not a flaw and will not be refunded. Anything that WE consider an out of range flaw, we will contact you and offer a refund on that specific item before shipping, or a discounted price.
*Seamstress photos of the fabric may be slightly edited for vibrancy and lighting. Fabrics can also look very different in natural light vs direct sunlight vs artificial light. Make sure you refer to both the strike off flat photos as well as the seamstress photos to see if there are any differences in how the fabric looks. It is your responsibility to check this before purchasing. We do not offer refunds based on your decision to only look at the design and not the strike offs before purchasing.
*You are paying for 36 inches of fabric, unwashed. We always cut long to account for any shrinking that may happen as fabric comes off the roll, but you are not entitled to more than 36 inches. It is your job to make sure your fabric is at least 36 inches long when you receive it. We will not provide refunds based on shrinkage that has occurred after washing. We are not responsible for your wash routine.
*Sometimes fabric may be slightly crooked when cutting. As long as each side is at least 36”, this is not a flaw, and will not be refunded.
*Different types of fabric can arrive wrinkled due to usps transit, this is not a flaw, and will not be refunded. Wash your fabric as usual, the wrinkles will wash out.
*Buy-ins are defined as groups where customers outside the USA all order together, in bulk, to save on shipping costs.
*Buy-ins and buy-in money is the responsibility of the person hosting the buy in. We cannot take responsibility for any loss of money paid to a buy-in host.
*Order info will ONLY be given to the person heading the buy-in, who has made the actual purchase with RP Custom Fabrics. Order info will not be given to anyone else.
Payment & Shipping
We may need to invoice you for any difference of shipping should your items not fit or the website miscalculate the initial shipping charges. Your shipping fee will need to be paid before your order can ship.
*We currently accept paypal and credit cards via the website. E-CHECKS ARE NOT ACCEPTED. We will only ship to the address listed on your paypal. Your order cannot be transferred or sent to anyone other than the person listed on your paypal payment. It is your responsibility, not mine, to make sure your address is correct in paypal. If you need to change your address, you can find the form to do so in the files.
Please understand a shipping notification does NOT mean your order is going out that minute or day, please check for tracking to move up to 24-48 hours after you receive that email.
We cut, print labels, pack, and ship. It would be very inefficient to print one label, pack and then move on to another.
What if there is an issue with my order?
*If you believe you have been shorted or something is missing, please open your package first, unfold the fabric and look at what you received before messaging the admins. Please be prepared to have photos/video of your measured fabric to show the admins or photos of what you received and your order. All must be BEFORE washing/cutting or altering in any way. Any shortages will be refunded on an inch by inch base divided by the cost of fabric. So if you paid $22 per yard and you were 1 inch short. 22/36 = .61. The cost per inch would be .61 cents. Therefore you would receive a refund of .61 cents based on flaw (if it is not covered in the flaw policy) or shortage.*All purchases are non refundable.
*Customers will have 7 days after their package is registered as delivered with USPS to inspect the fabric. Any flaws found that do not fall within our flaw policy must be brought to our attention before this 7 day time frame. Please contact an admin with your order issue. Any issues or problems with your order that is brought to us after the 7 day time frame is not eligible for replacements. All issues must be brought to our attention before washing, cutting, or altering the fabric in any way. No refunds or replacements will be given at anytime after the fabric has been altered from its original condition. Contact Sara Soto Garcia, Owner, Via the Facebook group for the quickest reply.
By Purchasing, you are agreeing to all terms and conditions.