Policies


PreOrder Policy

Purchasing from pre-orders
1. All fabric is printed on 220gsm-250gsm 95%/5% cotton lycra knit, 250gsm 95%/5% cotton terry, 97%/3% Cotton Spandex Woven and 230gsm 93%/7% polyester spandex using high quality dyes unless otherwise specified. This is not spoonflower, we do not use spoonflower. Fabric width is 52-58in.
We print digital art only.
**Please note that due to the process of Brushed Poly, the brushing can cause the image print to not have a the normal crispness that our cotton lycra has. The brushing process also has the tendency to wear down the poly fabric faster than an unbrushed fabric and you are purchasing DBP knowing this is a risk. This will not be treated as a flaw. This will not be treated as a flaw. It is also noted that DBP (double brushed poly) wears quicker than our Cotton Lycra due to the same process mentioned above. Fabric softeners should be avoided and special laundering routines should be followed to extend the life of your fabrics. Please see the file for care instructions.
DBP is sold preorder and retail AS~IS and will not be refunded for wear issues.
**Different bases absorb colors at different rates and saturations. Please note that a print may not be the exact 100% color match of the same print in a different base! This is not a flaw and will not be treated as one! ie: You purchase Red, black & White stripes on Cotton Lycra, Double Brushed Poly and French Terry. The 3 bases may absorb the colors at different saturations and they may all appear to have saturated differently. THIS IS NOT A FLAW!!
1a. New style prints such as linear and round panels that use high resolution photography*** Please note that these images may lose some crispness as they are blown into larger size rounds or panels. We do our best to help maintain the imagery by adjusting aperture and speed with the photography process but cannot guarantee the image be 100% crisp. Also due to the nature of these prints, the roundness is an approximate measure. With this new style printing process, the files are sent 100% round but due to the nature of the machine that pulls the prints thru the machine, the panels may become imperfect at times causing some irregularities in the shape of the circle panel. The round panels can vary by 2-6” on the axis. This is not a flaw and will not be treated as such. Linear panel sizes are approximate estimates and may be within an inch or 2 of the stated sizes.
2. Pre-orders will be opened for a new round of fabric once/twice a month. Turn around time is 6-12 weeks shipping from our printer overseas and can run up to 15 weeks or more depending on international holidays, storms, and customs processing. Turn Around time starts from the time invoices are paid and orders are submitted to the printer. This is to ensure you the longest security period possible. PRINT TIME DOES NOT INCLUDE PROCESSING TIME! **We do not recommend offering pre-sale items with our fabric until you have it in hand, and cannot be held responsible for your time frames. If there are any delays in shipping, all updates will be posted on the main group page. The time it takes to ship is not really in our control but I will do my absolute best to push and get it here as quickly as possible. Pre Order prices are 22$/yard, retail will be 26-27$/yard.
IF YOU HAVE A PROBLEM WITH WAIT TIMES, I HIGHLY RECOMMEND YOU WAIT UNTIL I HAVE THE FABRIC IN HAND AND PLACE EXTRAS UP FOR RETAIL SALE.
3. When pre-orders open, unless noted there will be no caps. If there is a cap, everything will be first come first serve. If needed, Pre-order forms will stay open until minimums are met.
4. PreOrders are now as of 10/01/2017, completed thru the website. Layaway purchases are done thru the website and will be completed using a code. 50% deposit is due at the time of purchase, you will be invoiced in within 48 hours for the balance due. A 5$ fee will be added to your invoice for using the layaway option. Balances are due in 4 weeks from time of invoice.
ACCEPTABLE FLAWS
5. *Due to fabric being custom printed, some flaws can be expected. Small white/black flecks and spots can happen and are part of the normal printing process. Flaws smaller than a quarter are acceptable and will not be refunded. Anything bigger than a quarter will be sold as seconds. Smudges/printing marks can also be expected on the selvages of the fabric and are normal up to 5 inches into the sides of the fabric. We leave these to optimize your cutting area. Thin streaks or smudging is acceptable as long as it does not exceed a 6 inch line. Flecks can be found occasionally across a yard. Unless these flecks are in a mass amount, (25+ per yard), they will not be refunded. Plastic tags can also occasionally be left in the greige of the fabric after the fabric is printed. You will not be refunded or have anything replaced based on these tags. Refunds not within these normal flaw range will be refunded on an inch per yard basis. In the event we deem the yard completely unusable based on the flaws, you will be sent a replacement. While we have never had any issues with major shrinkage or fading – all fabrics are prone to slight shrinkage and eventual wearing/fading after lots of washes – especially darker colors. This is not a flaw, this is normal wear and tear on fabrics. Due to the process of “sueding” that DBP goes through to become so soft, this fabric can be more prone to wear more quickly. We are not responsible for the wear and tear of each fabric or how you wash/use/wear/etc your fabric. Once it is in your hands and has been washed, the responsibility falls to the buyer on how they care for their fabric. **Please note that due to the process of Brushed Poly, the brushing can cause the image print to not have a the normal crispness that our cotton lycra has. The brushing process also has the tendency to wear down the poly fabric faster than an unbrushed fabric and you are purchasing DBP knowing this is a risk. This will not be treated as a flaw.This will not be treated as a flaw. It is also noted that DBP (double brushed poly) wears quicker than our Cotton Lycra due to the same process mentioned above. Fabric softeners should be avoided and special laundering routines should be followed to extend the life of your fabrics. Please see the file in the facebook group for care instructions.

Refund Policy

Returns
Upon receipt of your PreOrder fabric, you have 7 days to inspect the print and disclose any flaws and they will be dealt with in a polite and professional manner. If the decision is made to return the print, It must be returned to me in the same condition as I shipped it. This includes free of pet hair and dandruff as well as unwashed. Once I receive the "damaged" item, I will inspect it and issue the refund (full or partial) as decided between buyer and myself. If pet hair is found, it reduces the retail price and that will be discounted as well. Please, make it easy and disclose it to me as I do have allergies to pets and often know that there is pet residue way before I find a hair.
*We do not offer refunds because you received the fabric and imagined something different. The strike offs, seamstress photos, etc are what the fabric will look like, minus very small color differences when printing (5-10% is acceptable range of color difference). Strike off photos and seamstress photos offer a good range to show what the fabric looks like in different lights. We obtain strike offs for each round beforehand, where you can see printed versions. 5-10% color differences are normal and can happen not only with each round but sometimes even each roll. This is not a flaw and will not be refunded. Anything that WE consider an out of range flaw, we will contact you and offer a refund on that specific item before shipping, or a discounted price.
 
*Seamstress photos of the fabric may be slightly edited for vibrancy and lighting. Fabrics can also look very different in natural light vs direct sunlight vs artificial light. Make sure you refer to both the strike off flat photos as well as the seamstress photos to see if there are any differences in how the fabric looks. It is your responsibility to check this before purchasing. We do not offer refunds based on your decision to only look at the design and not the strike offs before purchasing.
PDF PATTERNS ARE NON REFUNDABLE.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ssotogarcia1979@gmail.com then please notify me on Facebook either by PM or with a tag in the group to ensure I see the message in a timely manner as some mail does go to "spam"
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at ssotogarcia1979@gmail.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email the company at ssotogarcia1979@gmail.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at ssotogarcia1979@gmail.com 

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links:
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

 Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
 _secure_session_id, unique token, sessional
 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


SECTION 8 - AGE OF CONSENT

 By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at ssotogarcia1979@gmail.com
Terms of Service
PreOrder Fabrics are NOT on hand and can take up to 8-12 weeks for printing, 2 weeks to receive from printer and 2-4 weeks to process in the shop and ship out to customers making preorder times up to but not likely, 19 weeks from the time the preorder round closes.
Purchasing Digital PDF Pattern Files: 
PLEASE NOTE: Digital files are NON REFUNDABLE due to the nature of the item.
This listing is for a sewing pattern. It is not a finished product. Upon purchase, a link for a downloadable document will be provided.
All of our patterns are mobile compatible. However, depending on the device, third party software may be required to open and view pdf or zip files.

We support WAHMs! We encourage you to sell garments made with this pattern, but please do not use for mass production.

For personal and limited commercial use only. For mass production use, please contact us for licensing options.

For helpful tips and information about this pattern, please join RP Custom Fabrics & Rogue Patterns Group on Facebook.